Claims

WHAT SHOULD I DO WHEN A CLAIM OCCURS?

STEP ONE – If you’ve experienced a claim, it is important to secure your property and reduce your possibility of further loss. Examples: if damage to the dwelling, board up, or cover area. If water accumulation, call a qualified carpet cleaner or emergency water restoration company to come out and immediately start removing it and drying the area. If damage to your vehicle and it’s not drivable, have it towed to your residence or a repair shop of your *choice. In many cases, expenses you incur to temporarily secure your property may be reimbursed.

STEP TWO – Call our office to file your claim (586) 846-3133 Ext. 2211. As your agents, we want to make sure your claim gets filed right the first time. Too many times policy holders are missing information or are not asked the right questions, so we can help with that.  (have your policy number ready if possible):

NOTE – If the claim involves damage to your dwelling, commercial building or other structure and it requires immediate attention, please contact one of our preferred emergency repair and water resolution contractors to send a crew as soon as possible:

STEP THREE– After You Report the Claim

Depending on the situation, you may be asked to make a list of damaged or stolen property. Sometimes some substantiation of the value of the items may be necessary. The insurance carrier wants to provide you the best service possible during a difficult time. Be confident that if you work with your adjuster to complete the claim you’ll be treated fairly and professionally. Please be informed that in the event of a larger scale occurrence like a storm that causes numerous claims in the area, response times will suffer. In the rare occurrence that you believe that you are not receiving prompt and/or fair service, please contact us, your Independent Agent, to aid in the process.